We provide a fully equipped knowledge-base through a contact centre that provides comprehensive
Have a contact centre that’s a full-fledged solutions centre in itself
Contact centers now no longer function just as call centers
It is all about customer care today, as organizations are rolling up their sleeves to extend solutions as per the demands of the customer. The communication that happens with the customers through your team can be a deciding factor for your business and a determining factor for your sustenance in the market as well. Therefore the contact center acts a crucial link between your business and your clients.
Staff that is fully knowledgeable and has and is are equipped with expertise is the new concept of contact centers
Meeting and Presentations
Konverge offers strategies and tactics to make communication come full circle
Smart meetings can be the initiation of a long term relationship with your clients
Present your data in the most innovative approach and make your contact centre go beyond the call center culture
Meetings and presentations form a large part of your interactive dialogue with your customers and it is also crucial for your brand image. Innovative approach and integration of the right technology while presenting data can yield higher benefits for your business than you can imagine.
Your contact with your client can now determine the business of your future,
Presentations are brand building exercises; make sure you use the right technology other than the data to create the right impression
Choose the right partner to be one of the leading multi-channel communication providers in the market today
Your contact center is one of the major decision-makers in your business today
Channel and Enterprise Integration
Channel selection is crucial for the message to reach the right audience at the right time
Enterprise integration is strategized by Konverge to optimize the benefits
To meet the ever changing face of the multi-channel world of today’s times, we design a channel and enterprise integration strategy to combat challenges to be able to meet the exact requirements of your customers. Multi-channel selection, configuration, deployment etc. is done by team Konverge to facilitate smooth communication through all the crucial channels to give tangible business benefits.
People are the most important assets of an organization; not the forget the value that they bring with them
Workforce optimization is the first right step towards having an effective and competitive contact center
If you have the right people at the right place and at the right time it will only help you resolve your customers’ issues more effectively. Konverge deploys competency and quality management as a part of workforce optimization for better communication with your customers.
A contact center with the right talent team is a power house of solutions
Konverge helps you identify the issues and resolve the issues through your team to reach a viable solution
Business intelligence provides the key understanding towards how to leverage your data for business benefit
Understanding the various areas of your data, categorizing it regularly will help you use it wisely
Insights into your data and extracting value out of it can enhance productivity and boost innovation in your organization
We help you gain control and a clear visibility to help leverage communication with your customers
More visibility and control is achieved through business intelligence when it comes to customer care. Along with the right people at the right time, right information at the right time is also essential to leverage communication.
Cloud and Managed Contact center services
Agile businesses stay much ahead in the competition in today’s dynamic IT landscape
Konverge analyses the need of cloud in your organization and thus deploys it as per the requirement
Well managed contact center services give uninterrupted business with continual and excellent user experience
We align the processes, people and technologies with your business goals to make the customer experience a success at your organization. We also optimize communication through the right use of cloud to make interactions more agile and fast.
Technologies such as cloud enable flexibility to give a better customer service
The deployment of Cloud aims to make the customer experience and user experience a delight
Deploying contact centre as a service adds value to your service offerings and show your customers that you care
Contact centre as a service is what Konverge offers due to its enormous benefits as a one-vendor offering brings down costs in your organization
Contact Centre as a Service (CCaaS)
Costs are a crucial and deciding factor for the growth of your business
A well managed contact centre deployed and a service brings down cost considerably to favor business growth
Right technology can do miracles to your organization. Konverge helps you choose them or you
We encourage access to the right technology to manage your contact center, so that operational costs reduce considerably benefitting the organization a lot. We help you deploy contact centre as a service which helps you to let your customers see you as a one-stop vendor for all the communication and trouble-shooting issues.